Terms of service

Kablow is operated by Kablow Education Limited, a Hong Kong business (business registration number 81308318). Our business address is 2/F Lot 393B Hang Hau Road, Tseung Kwan O, Hong Kong. Contact us at kablow@kablow.education.

1. Your agreement

These terms govern access to Kablow's educational website, learning content, games and classroom tools. Please read our Privacy policy and Refund policy. The refund policy forms part of these terms; the privacy policy explains how we handle personal data.

An adult creating an educator account or buying a subscription enters this agreement. If acting for a school or organisation, you must have authority to bind it. Learners must have the permission and supervision required for their age and location. A child accepting a screen or entering a class code does not replace legally required parental consent or create authority for a teacher to contract for a parent. Adults using their own learner accounts accept these terms themselves.

Kablow provides school-managed learner accounts. New direct learner sign-ups are closed. Where local law requires verified parental permission, it must be obtained before a child's data is collected; school authorisation covers only what the school can lawfully authorise. A tutor or homeschool arrangement cannot assume a school's authority. Contact us before enrolling children if the required permission cannot be established.

School-managed access is currently available for eligible arrangements in Hong Kong, the United Kingdom and the United States. To issue learner logins, an educator must confirm their email, declare that they are an adult, and save an authority declaration, as explained in our Privacy policy. We record the declaration but do not independently verify it, and it is not parental consent. Other locations and direct family or tutoring arrangements need separate review before managed learner access is enabled.

A separately signed school agreement governs the matters it expressly covers; these terms apply to remaining matters. An executed data processing agreement and applicable transfer clauses govern their specific data-protection matters and take priority over inconsistent general terms. Mandatory legal rights take priority in all cases. A saved declaration does not replace any additional documents that law or a school's procurement rules require. A signed school contract is not needed for ordinary self-service use.

2. Educator and school responsibilities

Use Kablow only with authority to manage the relevant class and learner information. Provide required notices, establish the applicable lawful basis and obtain any required permissions. Use usernames or limited names where possible, keep class codes and credentials secure, and review the school and child-data information.

Before issuing managed learner logins or enabling chat, save the adult and authority declaration described in the Privacy policy. You are responsible for having the authority and permissions you declare. Changing the declaration switches chat off until you enable it again. An administrator may withdraw access for safety or authority concerns; a withdrawn educator cannot restore access by resubmitting. Withdrawal blocks class and presentation access and pauses chat. Class and presentation codes identify sessions but do not admit anyone: learners must be on the educator's managed roster. Student-hosted shared rooms are currently closed.

Chat starts disabled and only an authorised educator can enable it. Supervise activities and exchanges of virtual items, review reported or flagged messages, and act on concerns. Teacher controls include hiding messages, temporarily restricting a sender and escalating a concern for platform review. These tools do not replace adult supervision or external safeguarding duties.

Keep adult accounts personal and credentials confidential. Tell us promptly about suspected compromise. When staff leave or lose authority, the institution must arrange removal of their class access and an authorised handover. A personal educator account and school-controlled learner records are distinct; a school email address or payment alone does not automatically give another person control of every personal account or file. Contact us to establish authority and coordinate any transfer of class administration. We do not promise a self-service transfer feature.

Handle learner and parental requests promptly and contact us where dashboard controls cannot resolve them. These responsibilities do not transfer Kablow's own statutory obligations to you.

3. Safe and acceptable use

Do not harass, threaten, exploit or impersonate anyone; share sexual, hateful or unlawful material; solicit private contact with children; or disclose another person's private information. Do not upload content you lack permission to use. Avoid sharing addresses, contact details, passwords or other sensitive information in names, chat or teaching materials.

Do not cheat, automate answers, manipulate scores or currency, exploit vulnerabilities, access another account, distribute malicious code or disrupt the service. Do not scrape or redistribute protected content, resell access or reverse-engineer software except where applicable law permits this despite a contractual restriction. Report security issues privately to our contact address.

Chat filters and teacher moderation can reduce risk but cannot guarantee that every harmful message is blocked. Report unsafe conduct to your educator and to us. Use the message-reporting control where available, tell a trusted adult, or email kablow@kablow.education. A report or escalation flag does not automatically send an email or contact an emergency service. Kablow is not an emergency response service. For immediate danger, contact local emergency services or the appropriate safeguarding authority without waiting for a platform response. We may share relevant information with authorised school staff or authorities where necessary and lawful to protect a child; we cannot promise absolute confidentiality. Contact us about a moderation decision or unresolved report, and we will consider the concern subject to safety and lawful disclosure limits.

4. Your materials

You retain rights in materials you submit. You grant us a non-exclusive licence to store, process and display them as necessary to operate the features you use, including display to the class or audience you select. You must have the rights and permissions needed for that use. This licence ends when the content is deleted, subject to necessary backup, legal and dispute retention described in our privacy policy.

Classroom submissions are not automatically licensed for public publication. If a feature offers public sharing, select it deliberately and ensure you have permission for the resulting audience, including any personal information. Publicly shared material may be viewed or copied by recipients through permitted features; withdrawing it cannot guarantee removal of copies already lawfully obtained. Public sharing does not grant Kablow an unrestricted perpetual right to commercialise your material. Any separate redistribution permission must be explained and agreed before use. Do not publish children's personal information merely because you have rights in a worksheet.

We may review or remove material to address safety, security, legal complaints or violations of these terms. We may use voluntary product feedback to improve Kablow, without treating student personal information as an unrestricted content licence.

5. Intellectual property

Kablow's software, branding and original materials belong to Kablow or the relevant rights holders. Third-party materials remain the property of their owners. We grant you a limited, non-exclusive, non-transferable right to use the service and its provided materials through authorised features for your own learning or teaching while access is permitted. We do not transfer ownership of software, artwork or virtual items. Authorised teaching may include ordinary classroom use; paid tutoring or other commercial use must fit the selected plan and separately reviewed learner-access arrangements. Do not resell access or distribute Kablow's materials as a standalone product without permission. A free plan does not itself prohibit ordinary teaching, but does not bypass educator declarations, market gates or child-access requirements.

References to curricula, exam boards, brands or other third parties identify the relevant subject or context; they do not represent sponsorship, affiliation or endorsement unless expressly stated. This statement does not grant permission to use third-party intellectual property or restrict a rights holder's remedies.

To report alleged infringement, email our contact address with your identity and authority, the work or right involved, the relevant Kablow URL or item, and an explanation. We may request supporting information, investigate and remove or restrict disputed material. We do not require you to waive legal rights to submit a complaint.

6. Virtual items and rewards

Game currencies, costumes, collectibles and progression rewards provide access to features within Kablow. They are not money, deposits or investments, cannot be redeemed with Kablow for cash, and carry no promise of monetary value. Transfers are permitted only through supported in-game features. Do not sell accounts or items for real money outside Kablow.

The current educator plan does not sell currency or individual cosmetics to learners for real money. Some packs exchange earned virtual coins or vouchers for randomly selected rewards under their published game rules. These are not paid cash-out products, and supported in-game exchanges do not authorise external real-money trading. We will not introduce paid random rewards or learner purchases without a separate child-welfare review and adult purchase controls. Reward availability may depend on educator entitlement, gameplay and the published feature rules. We may change or remove items to address legal rights, safety or technical issues. If this materially affects something purchased, applicable consumer remedies and our refund policy still apply.

7. Plans, payment and renewal

Kablow provides free access and educator Pro features. The Pricing page describes the currently offered plan; the checkout identifies the exact features, billing interval, currency, taxes and total payable before purchase. Planned features, proposed learner plans and temporary free grants are not paid subscription commitments. No charge arises simply from creating an account or receiving an administrative or referral grant.

When offered through Paddle, our order process is conducted by Paddle as authorised reseller and merchant of record. The Paddle entity identified at checkout handles the transaction, applicable transaction taxes, receipts and payment administration. The Paddle buyer terms, refund policy and privacy notice also apply to its services. Kablow remains responsible for the product and the additional promises in these terms.

Monthly and annual subscriptions renew for the selected interval until cancelled. Checkout must show the recurring charge and obtain your agreement before charging. Cancel through the management link in your Paddle receipt, Paddle support, or by contacting us for help. Cancellation normally stops the next renewal and leaves paid access available until the end of the current period. Send a cancellation request before the renewal is processed; if it has already been charged, our 14-day refund promise applies.

Deleting an account is not a reliable substitute for cancelling its subscription. Cancel first, or ask us to coordinate cancellation and deletion. We will give reasonable advance notice of changes to renewal prices or material paid features, including at least 30 days for a price increase, and any longer notice required by law. Changes do not retroactively increase an agreed prepaid charge. You may cancel before a change applies. Mandatory reminder and cancellation rules continue to apply.

New purchases require an eligible adult educator or administrator; educators must have a confirmed email and saved authority declaration, an activated market and no administrator withdrawal. Existing purchasers can still manage and cancel their own subscriptions while market activation is pending or access is withdrawn. Administrator withdrawal does not itself cancel recurring billing: use the management route above or ask us to coordinate cancellation and any applicable refund. We must not sell access that an unresolved approval prevents us from supplying without clearly explaining that limitation and preserving applicable remedies.

The currently configured subscription does not include an automatically converting free trial. If we offer one later, its duration, conversion date, recurring price and cancellation method must be disclosed and agreed before it begins. Any offered upgrade, downgrade or billing-interval change must identify its effective date, credit or additional charge before confirmation; this paragraph does not promise that plan changes are currently available. Your 14-day refund protection remains as described below.

External links and optional integrations may take you to another provider whose terms and privacy notice apply to that interaction. This does not remove Kablow's responsibility for its service or for providers processing school data on its behalf. Do not share learner information with an optional external service without the required authority and notice.

8. Refunds and consumer rights

We offer a full refund of an initial subscription payment or renewal payment when requested within 14 calendar days of that charge, even if you have used the service. See our Refund policy for requests, processing and the effect on access. This promise adds to your statutory rights and any greater protection provided by Paddle.

Nothing in these terms excludes mandatory consumer guarantees, withdrawal rights, remedies for an unauthorised charge, or remedies for faulty, misdescribed or unprovided services. These rights may apply after 14 days. Where you qualify for Australian Consumer Law protections, those guarantees and rights to remedies and compensation are preserved.

9. Availability and educational use

Kablow supports learning and teaching; it does not guarantee grades, exam results or admission. Educators should review content for their learners and use professional judgement. Practice laboratories and simulations are not instructions for carrying out unsupervised physical experiments.

Maintenance, outages and errors can occur. We may update features, but will not rely on a general right to change the service to avoid agreed paid obligations. If we discontinue a prepaid service or materially fail to deliver it, we will provide the remedies required by law, including an appropriate refund for undelivered access. We will give reasonable notice where practicable and help schools arrange data return or deletion.

10. Suspension and leaving

We may restrict access where reasonably necessary to address a serious safety or security risk, unlawful activity or breach of these terms. Where practicable, we explain the reason and allow a reasonable opportunity to resolve a minor breach. Contact us to challenge a decision. We may limit information where disclosure would compromise safety, security or a legal investigation.

You may stop using Kablow and request account deletion under the Privacy policy. Termination does not remove statutory refund rights or make every paid fee automatically forfeited. Provisions necessary to resolve existing obligations and disputes continue after termination.

11. Responsibility and liability

For consumers, we remain responsible to the extent required by applicable law. Nothing excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability or remedy that cannot lawfully be excluded. We do not require consumers to indemnify us for our own conduct.

For business and institutional customers only, and to the extent permitted by law, the service is supplied without additional implied warranties beyond mandatory legal guarantees and express commitments. Neither party is liable for indirect or consequential business losses. Kablow's aggregate liability under this agreement is limited to the greater of HK$500 and the fees paid for Kablow during the preceding 12 months. This business limitation does not override non-excludable liability, mandatory data-protection remedies or a separately signed agreement that provides otherwise.

12. Disputes and changes

Hong Kong law governs this agreement, with non-exclusive jurisdiction of the Hong Kong courts. Consumers retain mandatory protections and access to any local court or regulator required by the law that applies to them. These terms do not require arbitration or waive a remedy that applicable law protects. Please contact us first where convenient so we can try to resolve a concern.

For material changes to these terms, we will give account holders at least 30 days' advance notice where practicable and obtain any additional agreement required by law. Changes do not retrospectively remove accrued rights. If you do not accept a change, you may stop using the service and cancel; mandatory remedies remain available. A new version will state its actual effective date.

These legal documents are authored in English; navigation may be translated. This does not remove any right to information or contractual protection in another language required by applicable law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

13. Contact

Kablow Education Limited, business registration number 81308318. Business address: 2/F Lot 393B Hang Hau Road, Tseung Kwan O, Hong Kong. For support, legal complaints, cancellations and refund help: kablow@kablow.education.